At TheAdvertisingLab, we are dedicated to delivering high-quality services and ensuring client satisfaction. We understand that there may be situations where refunds are necessary. This policy outlines the conditions, scenarios, and processes for requesting refunds to maintain transparency and fairness for all parties.

1. General Refund Policy

Refunds are processed in accordance with the terms outlined below:

• Refunds are eligible only for unused services or funds where work has not yet started.
• Payments utilized for running campaigns, completed work, or partially delivered services are non-refundable as these cover operational costs.
• Refunds will be issued directly to the original payment method used at the time of purchase.

2. Eligibility for Refunds

You may qualify for a refund under the following conditions:

Full Refunds:

• If you request a refund before your campaign status changes to "Active."
• If your campaign is rejected by Google Ads due to non-compliance with their policies (e.g., political content or other prohibited categories).
• For branding services (e.g., logo, banner, SEO, or thumbnail creation), if work has not yet commenced.

Partial Refunds:

• If work has partially begun (e.g., initial ad setup or creation of branding assets), a partial refund may be issued based on the portion of the service completed.
• Active campaigns may qualify for a refund of remaining, unused funds not yet delivered as results.

3. Specific Scenarios for Refunds

Canceled Campaigns:

If a campaign cannot run due to issues like disapproval by Google Ads or content violations, we will issue a refund. Clients who order but later decide to cancel must notify us within 6 hours of placing the order to be eligible for a full refund.

Result-Based Adjustments:

If a campaign has already run partially and results (e.g., impressions or views) have been delivered, the client will receive a refund minus the cost for the work completed.

Branding Services:

For logo creation, banners, SEO, or other deliverables, if the client wants to cancel the order after partial work has been delivered, a proportional refund will be processed.

4. Refund Process

• We strive to make the refund process smooth and efficient:
• Refunds will be issued to the original payment method used during the transaction.
• Please allow 3-5 business days for the refund to reflect in your account, depending on your payment provider’s processing times.
• For payments made via Fiverr, refunds will follow Fiverr’s platform-specific policies, where canceled orders automatically trigger refunds.

5. Important Notes

Promotional Credits:

Bonus funds or promotional credits (if applicable) are non-refundable and excluded from refunds.

Time-Sensitive Refund Requests:

Refund requests must be initiated within the specified timeframe (e.g., 6 hours for cancellations).

6. Need Assistance?

If you have any questions or need assistance regarding refunds, payments, or the status of your campaigns, feel free to reach out to our support team. We are here to ensure your experience with TheAdvertisingLab exceeds expectations. Contact us for prompt assistance.